Proofreading Services – Contact

I conduct all business over email.

If you don’t find the answer to your question on this site or below,
please email: info – |at| – revisionfairy – |dot | – com.

Q: Why must I submit my document as a .doc or .rtf file?

Q: What type of business documents do you typically proofread?

Q: How do you calculate word count?

Q: How do I view the changes made to my document?

Q: What style do you follow?

Q: After I place my order, what correspondence will I receive?

Q: Why is email your primary method of communication?

Q: Why must I submit my phone number with my order?

Q: What if I have a unique order that is not listed as an option on your Service Menu?

Q: Do I need to have a PayPal account?

Q: Is there a payment method other than PayPal?

Q: How exactly is my proofreading service fee calculated?

Q: When are you open for business? When does the turnaround time that I select take effect?

Q: Why is my order only held for 24 hours after I receive my invoice?

Q: How can I get a receipt for my order?

 

Q: Why must I submit my document as a .doc or .rtf file?

A: Your finished product will be a Microsoft Word document that contains edits and comments.

To maintain the original formatting of your document as much as possible, please submit your file in a format that can be opened in Microsoft Word (preferably a .doc file). 

I do not want to risk deleting any of your words or disrupting your formatting while converting other file types.

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Q: What types of business documents do you typically proofread?

A: Common business documents that I proofread include:

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Q: How do you calculate word count?

A: The standard word count function in Microsoft Word.

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Q: How do I view the changes made to my document?

A:When you open your revised document, edits and comments should already be visible. If you need to adjust your settings, follow these steps (verbiage may vary depending on your version of Microsoft Word):

For Comments —

  • Click, View
  • Click, Comments/Markup

For Changes —

  • Click, Tools
  • Click, Track Changes
  • Click, Highlight Changes

You can select how you would like to view the changes. At the very least, make sure that you check the boxes that state “Track Changes While Editing” and “Highlight Changes on Screen.” You can also use the “Reviewing Toolbar” to select which markings you view on the screen.

If you are emailing your document to another individual, and you do not want them to view any track changes or comments, make sure that they are all removed (not just hidden!)

The difference between hiding and removing track changes and comments:

To delete a comment, right click on the comment and the delete option will appear in the drop down menu.

To accept or reject a track change, right click on the track change and the option to accept or reject the change will appear in the drop down menu.

If you choose not to view track changes or comments, the markings are still on the document until you decide to delete and/or accept or reject them. To ensure that you have reviewed all track changes:

  • Click, Tools
  • Click, Track Changes
  • Click, Accept or Reject Changes

Use the “find” button to scan the document for any track changes that you might have previously missed when reviewing the document. You can accept or reject the changes in this window, as you do when using the spellcheck function.

If you are printing your document, make sure that your track changes and comments are either hidden or removed if you do not want them to appear on the printed copy. Perform a “print preview” before actually printing the final document.

When you are finished reviewing your document, you can exit “Markup” or “Comment” mode by de-selecting “Comments” or “Markup” under the “View” menu.

Remember to save your changes!

For more information on manipulating track changes and comments, click here

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Q: What style do you follow?

A: Chicago, MLA, APA, or AP.

If your document needs to strictly follow one of the above style formats, please specify in “Special Instructions” when placing your proofreading order. If no style is specified, I will use the style that is most appropriate for your genre of writing.

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Q: After I place my order, what correspondence will I receive?

A: You will receive the following information in emails—

1. Instant confirmation that your order was received.

2. Invoices are sent from PayPal Monday through Friday between 9AM and 5PM, Pacific Time.

Your total fee = (proofreading service fee + turnaround time fee) x word count

The turnaround time that you select will take effect when payment is made.
If you pay your invoice while I’m closed, your turnaround time will begin at the start of the next business day.

3. A Microsoft Word document containing your completed order.

You’ll receive all correspondence from yourorder -|at|- revisionfairy -|dot|- com.

Make sure that this address does not get caught in your spam filter. It’s a good idea to add this address to your Address Book, to ensure delivery to your inbox. If you’ve contacted my customer service address, you’ll want to add info -|at|- revisionfairy -|dot|- com to your Address Book, as well.

If you have any questions during this process, please feel free to email yourorder -|at|- revisionfairy -|dot|- com. State your name and the date/time that you placed your initial order.

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Q: Why is email your primary method of communication?

A: I provide detailed email communication that gives each client a personalized experience. All aspects of my services are clearly explained for a client to review.

This practice minimizes miscommunication and maximizes efficiency.

Haven’t placed your order yet? I’m happy to answer specific questions via email. The thorough response to your inquiry will be emailed to you so that you can keep it for your records—allowing you to reference it in the future, as well.

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Q: Why must I submit my phone number with my order?

A: While you should expect all communication to take place over email, it is important that I have an alternate method of contacting you to ensure the highest level of customer service. Your phone number will only be called in the rare circumstance that an urgent matter arises concerning your order.

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Q: What if I have a unique order that is not listed as an option on your Service Menu?

A: I aim to satisfy individual freelance proofreading requests. If you have a document longer than 10,000 words or a project that requires special attention, feel free to email info -|at|- revisionfairy -|dot|- com with your request.

Please provide an approximate word count and your desired turnaround time.

If your project is approved after review, you will receive your invoice and completed document in the same manner as if you submitted your order online. If an alternative method of submitting your document, or an alternative method of receiving your completed document is requested, options can be discussed during consultation.

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Q: Do I need to have a PayPal account?

A: No. Your transaction is just made in PayPal’s secure terminal. You can use any payment method accepted by PayPal.

 

Tip: It is recommended that you pay with a credit card. This is the fastest payment option. eChecks take 3–5 days to clear, and your turnaround time will only begin once the eCheck has cleared.

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Q: Is there a payment method other than PayPal?

A: No. Once your order is received, you will always receive an invoice from PayPal.

When you pay your invoice, your turnaround time begins.
If you pay your invoice while I’m closed, your turnaround time will begin at the start of the next business day.

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Q: How exactly is my proofreading service fee calculated?

A: Proofreading Services & Editorial Consulting = $0.02 per word.

Your total fee = (proofreading service fee + turnaround time fee) x word count

For example, if your document is 1,000 words and you select 5 business days for your turnaround time ($0.08), your price is:

$100.00 = ($0.02 + $0.08) x 1,000

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Q: When are you open for business? When does the turnaround time that I select take effect?

A: Turnaround time is active 5 days a week, Monday through Friday (9AM – 5PM, Pacific Time), excluding major U.S. holidays:

New Year’s Day

Birthday of Martin Luther King, Jr.

Washington’s Birthday

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

Please take these holidays into consideration when initially placing your order.

When you pay your invoice, your turnaround time begins.
If you pay your invoice while I’m closed, your turnaround time will begin at the start of the next business day.

Tip: It is recommended that you pay with a credit card. This is the fastest payment option. eChecks take 3–5 days to clear, and your turnaround time will only begin once the eCheck has cleared.

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Q: Why is my order only held for 24 hours after I receive my invoice?

A: If you decide not to use Revision Fairy once you receive your invoice, please let me know by emailing yourorder -|at|- revisionfairy -|dot|- com.

If I do not receive payment within 24 hours of issuing your invoice, I will release your order from my queue and alert you via email.

If you do not make payment promptly, I must focus on other freelance proofreading orders.

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Q: How can I get a receipt for my order?

A: Once payment is made through PayPal, you will receive an itemized receipt for the amount that you paid. This receipt will be delivered via email.

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